Who should be trusted when the formaldehyde in IKEA wooden houses exceeds the standard
who should be trusted when the formaldehyde in IKEA's wooden houses exceeds the standard
July 5, 2011
[China paint information] the newly decorated children's room is full of a strange smell, and it still can't disperse after opening the window for ventilation for 5 months. In this regard, the two professional organizations conducted tests respectively, but reached different conclusions: first, the formaldehyde emission in the room air exceeded the standard; second, the formaldehyde emission from a piece of wood in the room furniture was normal. In response, Mr. Wang, who lives in Hongmei Road, said to the morning paper with a wry smile: "who should I trust?"At the beginning of this year, Mr. Wang and his family moved into their new house. The 3-year-old son Beibei (a pseudonym) also has his own room. Mr. Wang spent more than 20000 yuan to buy a bed, clothes kitchen and bookcase in IKEA. But five months after opening the window for ventilation, the children's room has always had a smell. Mr. Wang found a professional organization to test the air quality of the master bedroom, study, children's room and living room respectively. The initial report showed that among the three major pollutants affecting air quality, two (formaldehyde and TVOC) in children's room and study exceeded the limit
after that, Mr. Wang asked Shanghai Boqiang Environmental Technology Co., Ltd. (hereinafter referred to as "Boqiang") to conduct a test. The result is that under the high temperature of 35 ℃, the formaldehyde emission in the master bedroom is "slightly exceeding the standard", while that in the children's room is more than twice the standard. "Boqiang" is an institution that "can provide the society with data and results that can prove", and the qualification certificate is issued by Shanghai Bureau of quality and technical supervision
the smell in the children's room is exactly "TVOC". The annual recycling of waste plastics has reached 17million tons, which can be eliminated after a period of time because it is easy to volatilize. It will take at least 10-15 years for the colorless and odorless formaldehyde to disperse. Mr. Wang's son is only 3 years old this year
after carefully reading the report, Mr. Wang found that the master bedroom and the children's room use the same paint and floor. The difference is that the master bedroom does not have IKEA furniture, but the children's room does. The air quality test results of the two are so different that they are used in high-speed, precision and sharp hydraulic systems. "Doesn't that explain the problem?"
IKEA: did not accept the air report
then Mr. Wang called IKEA customer service. The day of the complaint was in the middle of June. IKEA soon sent someone to Mr. Wang's house for inspection. The reply was that IKEA did not accept the air quality test report. If there is still any doubt, the furniture can be sent to an organization recognized by IKEA for identification and testing
why does IKEA not accept the report? After consulting professionals, Mr. Wang learned that there was a premise to determine that the air pollution in a room was caused by furniture - that is, there was no other possible pollution source. Simply put, Mr. Wang's children's room must be a hairy embryo room with nothing but IKEA furniture. This is a "national standard". Mr. Wang felt the power of the so-called "standards" for the first time. "I can't continue to ask questions. First, it's too professional. Second, it's too troublesome."
whether it is "European standard" or "national standard"
Beibei still has to play in the living room rather than her own room most of the summer. Mr. Wang had to find IKEA again. Customer service still insists on the original conclusion and emphasizes that IKEA furniture uses EU standards
according to a public information from IKEA Xuhui store, the furniture in Mr. Wang's children's room belongs to the "Pax" series, and the main materials are birch. In addition, IKEA promised in another document that it has enough confidence to "provide 10-year quality assurance" for products with "Pax" logo and "cover defects in materials and processes"
however, for "what action to take to solve the problem"? IKEA's statement is "to determine whether it belongs to the scope of the quality assurance... To repair the defective products or replace the same or equivalent products at its own discretion." In addition, "if the product is no longer sold in IKEA, Ikea will provide appropriate substitutes. The choice of substitutes is at IKEA's discretion."
in response, Mr. Wang asked, does this mean that things are good or bad, whether they are changed, and what is changed is up to IKEA to decide
for the EU standards mentioned by customer service, the "reach" regulation was mentioned on IKEA's official website. This is a test standard for chemical substances entering the European market, which lists dozens of "substances of high concern", but there is no formaldehyde among them
subsequently, regarding the formaldehyde detection standard of IKEA, the Morning Post wrote an email as an ordinary consumer and sent it to the customer email address of IKEA officials. But as of press time, no reply has been received
in the pick-up area of IKEA's Beicai new store, there is a sign on the shelf of the same "Pax" in Mr. Wang's home, which says "the formaldehyde content release meets the 'GB' standard". After investigation, this "GB" is a "domestic standard", not an "EU standard"
Mr. Wang does not deny that IKEA uses the EU standard. Even in terms of formaldehyde detection, it may be higher than "GB". But why does the customer service say something different from the logo on the clothes and kitchen shelf
the total release of the whole set of furniture is lack of standard
with the consent of Mr. Wang, the morning post sent a "Pax" clothes and kitchen shelf in the children's room to the professional testing institution - Shanghai wood product quality inspection station. "Pax" clothes and kitchen shelf belongs to particleboard. Particleboard is a kind of man-made board made of wood as raw material, processed into particleboard, and then added with a certain amount of adhesive, which is pressed under a certain temperature and pressure. Formaldehyde is just one of the main components of adhesives
in the last ten days of June, the test result of this wood was that there was no abnormal formaldehyde emission
but there is no final question. The relevant person in charge of the inspection station confirmed that the formaldehyde released by a set of furniture in the room can be arranged in advance to avoid congestion, which is the sum of each board. This is called "cumulative effect" in the industry, that is, "bearing capacity". How many square meters of man-made boards can be accommodated in a space. However, in China, the final determination can only be: under a certain temperature, whether the formaldehyde released by a piece of wood exceeds the standard. "This test is easier to operate. But the 'cumulative effect' does reveal the blind spot of the industry." An industry insider who declined to be named said that in Japan, "cumulative effect" has been concerned. However, at present, what Mr. Wang can rely on is still the standard of "one piece of wood meets the standard, and the whole set of furniture is OK". This also means that for the rest of the summer vacation, the 3-year-old Beibei can only stay in the living room
[five questions about IKEA]
Morning Post (hereinafter referred to as Morning Post): what standard does IKEA adopt for formaldehyde release
huangyimin, manager of IKEA Shanghai marketing department (hereinafter referred to as Huang by comparing with multi curve): it meets the Chinese quality inspection standards. It should be said that our own standards are more stringent
Morning Post: the customer service said that IKEA complies with the EU standard, but the shelves of the wardrobe bought by consumers are marked with "GB" (Chinese standard). Why is it different
Huang: it depends on the specific products. In fact, the EU standard is not necessarily higher than the Chinese standard
Morning Post: should consumers believe what IKEA customer service said or what the shelf marked
Huang: for sales in China, of course, it should comply with domestic standards
Morning Post: why is it "European standard" for a while and "national standard" for a while
Huang: we need to strengthen this aspect
Morning Post: what should consumers do if they encounter quality problems with the goods they buy in IKEA
Huang: we suggest that he test the furniture itself through a third-party testing institution recognized by the Administration for Industry and commerce. If there is any problem, we will handle it according to the corresponding national requirements. In addition, we have a "no reason to return" rule